Customer Testimonials
Recall service performed quickly at no cost Service desk manager was competent and very professional
Happy so far. Our only issue was at the sale, not Eddie but the sales manager that day we felt misrepresented the extended warranty. He sold it as 'included' but when I came to sign papers a fee was involved. That was a key selling point for us.
The whole dealership has been awesome, especially the service department. The service department people are particularly helpful.
Friendly, didn't wait long and everyone in the waiting area were nice Like the service
The answering of the phone is poor. The way the video and the wording that is used...it's like everyone knows or uses the same working or terminology as garage talk. The phone updates or we will get back to you doesn't happen.
So pleasant, competent and prompt....FRIENDLY and FUNNY. Painless. You should open a dental clinic! LOL...GREAT EXPERIENCE. I left smiling. Great vibe. All the customers were happy and relaxed. This my preferred service center and dealer!
Simple in and out didn't have to wait too long and customer service was quick and helpful
Good timing and professional clean shop. Good appointment setting and good service delivery Have a great day
This was a very friendly and efficient dealership with great customer service. I would recommend this dealership.
I went in for a free NYSI. I knew my brakes needed replacing so it wasn't a surprise it failed. The appointment included a multi-point inspection. The video I watched from the mechanic showed an oil leak i knew of but it wasn't mentioned on my paperwork. I was hoping for an estimate for repair and spoke to the advisor about it but it wasn't mentioned on my paperwork. That was my only concern.
Everyone was super nice and helpful. I just felt I needed a bit more help with negotiating and it didn’t seem like they negotiated much at all. This was my first time with any dealership so I do not know if this is normal.
They did exactly what they said and treated us well. I would certainly use them again.
Eddie was fantastic and I drove away with my dream car. Everyone was very friendly and helpful
There was a waxy substance in the engine compartment. It did not look normal Unidentifiable
The dealership was very responsive to my issue with the Elantra, especially dealing with the Christmas holiday and terrible weather.
Went for interior/exterior service (detailing). Quality of the work was quite good, I found it disappointing that approximately $2 worth of quarters that were in the driver's door were gone after the service was done.
They were wonderful They did what I asked for and more to help me! I was very pleased
Everyone is very pleasant and they get you in and out as fast as possible
Very polite and efficient. Super helpful and quick Knowledgeable, friendly, clean waiting area Super duper
My salesman,John Czapranski made my entire experience 100 percent wonderful. He was patient explaining all the cars I test drove,and went a ove and beyond explaining all of the features and use. Being older sometimes people get exasperated because technology is difficult to deal with as it changes quickly. John took all the time I needed to feel comfortable with my new Kona,and understand it's features. I will feel comfortable in the next few days calling for his support on any issues or stopping by the dealership. A huge thank you to John for his help and ... Read More DealerRater - Jun 15, 2026
I was very pleased that Chad could get my AC fixed under warranty. I know that my truck was passed the first 3 years, but Chad agreed to check it out with the Compressor would covered, it was. I'm very happy to have AC working again.
I have had 3 vehicals from Vision Hyundai in Canandaigua and Chad and the team in service have always been there when I've needed them. I've really only needed small items fixed or basic maintenence, but they've been quick and efficient. I've gotten clear explainations and advice so my vehical will last longer. I won't take my truck anywhere else. I can't thanks them enough.
Very helpful Harrison was very helpful with great customer service, would come back Would recommend
Harrison was amazing, he kept in contact with me and I felt like he really cared.
I needed my emergency brake fixed. Then I can have the car inspected. I thought I was going to have other things done as well, but no I don't. I am relived that all I need is the emergency brake done. It is still going to be a little pricey, but it needs the right stuff and the right knowledge.
The service rep was very pleasant and explained everything! Was very pleased with my experience!
Initially ran into issues with an appointment but Mark and his manager helped me out. Had parts reordered and Mark easily accommodated my hectic schedule over text. Appointment where I got issues resolved went very quickly and smoothly. Thanks guys
Easy to book appointment time. Finished reasonably as expected. Nice place to relax with coffee
Great communication. Awesome performance on the job. Done timely& efficiently. We love Hyundai Vision, yay!
Timely manner, professional Experience is good. I appreciated the video showing the work that needed to be done
Everyone was kind and courteous. Colby understood what I was looking for. He did not push me out of my budget.
Harrison was attentive and knowledgeable as to what was required on my Sonata Limited for the 25000 mile mark and handled a recall issue with an accurate estimate of wait time.
Very kind and prompt. Answered my questions and good service They deserve a raise because they are always professional and helpful
Everything went smoothly- reasonable time to complete work Waiting area was clean as was the bathroom
The guy at the desk was friendly and professional. He explained everything very well. It didn't take too long to get the car serviced.
Mark in the service department was great! Got my car in right away and returned to me on the same day. Outstanding service! Thanks Mark!
The best service hands down. From the manager to the writers. And technician are among the courteous I have ever delt with. Keep up the great work.
Service department is quite obviously understaffed and yet the personnel there are top notch. Patient, helpful and obviously working to give excellent customer service.
Went in for oil change and inspection. They sent video of wear on brakes and tires, then gave a complete estimate
Very pleasantly surprised at the efficient, friendly service when I took my car in for a recall.
I dropped my car off for service the day before for a 9 am appointment. It was supposed to take on hour. At 11 am I called to see if it was done. First I 'spoke' with the AI person. I asked for a live person. She connected me and i was told I was the next in line to speak with someone. I waited for 7 minutes. I hung up and called back. I waited for three more minutes. I hung up and drove to the dealership. I was about noon. My car was NOT ready. I was not happy. However, the ... Read More DealerRater - Jun 7, 2026
I always have a great experience with my dealership, excellent service and wonderful staff All around GREAT !!!
Never have any problems with oil changes. If there is a problem, let’s us know
excellence service, explained all options . Offered my friend refreshments. bought 2 new cars with Hyundai , 2019 Tuscan , no major problems Would recommend
Hyundai of Canandaigua is very prompt when it comes to sales and service. I like the music in the lobby. I also noticed the new paint. It looks awesome and clean.
Very easy and friendly Very informative and not too much pressure. Made me feel comfortable.
Good work, nice people. The real people. I hate, with a passion, the AI phone system. Whatever the perceived cost savings, they are short term. The scheduling of work is very poor. Our car was dropped off Wednesday for an 8:00 AM appointment. The work was not started until after 4 PM. Ithica is 10 miles further from home, but may become our new dealer.
Very good Very good, easy and reliable. All the services were performed in a expected period and manner
Harrison has gone above and beyond for us. He has treated us with respect and has gone the extra mile in trying to get our car figured out.
Dealership team are all pleasant. When I walk in I'm greeted and the team is always pleasant to work with.
Harrison was very pleasant, knowledgeable and made the service call go wonderful. Scott did a great job serving my Kona
He was very kind, and was very patient with me as I didn't know much about buying/leasing cars, he helped me figure out the best option
I had a great salesman who helped me pick out my car- Colby he was wonderful.
Goes above and beyond for their customers Would recommend the dealership to anyone in the area.
Seemed to be an excessive time for recall update 1 hr 45 minutes. Music in waiting area horrible. It was not relaxing or lowering stress. Made the wait seem longer . Personnel was friendly and courteous.
They were very friendly and polite. Listened to my questions and they work well with the customer.
It was great. The guy at the counter was nice he got me in. Great work.
Making an appt. online was fairly easy. Vehicle was taken right in an serviced in a reasonable amount of time.
This dealership is a pleasure to work with. Staff are knowledgeable and helpful. I always look forward to visiting.
Very quick service. Service department is always friendly, glad we have this dealership pretty close to home.
We made a deal, what more needs to be said. I didn't quite get the deal I hoped for, but we got a lot closer than I thought we would be able to. Overall, a vast improvement over what I had in my previous vehicle.
Always a great experience decent waiting area and nice protected lands surrounding that is very peaceful
Service was great. Wait time was good. I enjoyed a cafe mocha from the fun coffee machine!
It was nice to find out the inspection was free. In and out quick Fast
Everyone was very friendly and helpful. Service was done quickly. It was a wonderful experience.
I had 3 recalls. Decided to leave car with dealer since wait time would be too lengthy.
Thank you You have a good service department I am thankful for Harrison following through for me
The whole experience was great! They were very attentive and got us into a car that is exactly what we needed
Mark is the best Gets me right in and tells me what I need and on my way He’s the best
I was really impressed with the teamwork personality of this sales team. They worked with us. No pressure gave us plenty of options. Plenty of driving experiences to evaluate the differences in the vehicle and at the end the sales team did a great job in negotiating a deal for us
Mark is amazing. Has some of the best customer service skills in the company, Scott, the tech is amazing thank you so much.
Mr Hicks is a great individual who gives this dealership a good name! Professional, understanding
Very friendly and professional Knowledgeable. Answered all questions Very helpful and knew there cars Pleasant
They serviced my car and took care of a double clutch recall. they were very friendly and knowledgeable
Mark worked hard to coordinate the repair, and the technician did a fine job too
Amazing I had so much fun and everyone was very helpful and professional Amazing experience. I will recommend to everyone.
Good friendly people. Courteous and respectful and knowledgeable They treat you with great respect and let you know what's happening
I was there a lot longer than normal, I didn't say anything but the gentleman comped the whole thing (oil change)
They check out a few issues I had with possible fuel leak and confirmed needed brakes work .
Service was excellent. Mark was right on top of things. He called and kept me updated.
These guys are great, all of them. Professional, honest, and customer experience was great all around.
Excellent service as always , my appointment was efficient and they let me know about a couple of issues I need to address .
Staff ver knowable, very helpful would recommend Vision Hundi to all my friend. The word must already be out for the 2 days I was there people buying cars were everywhere which says a lot about the manager Stev n
Very friendly, fix a warrenty problem while I was there Went pi of his way to do the warrenty work
I was using a coupon for a free oil change from the Christmas toy drive
Harrison Hicks was the mechanic that inspected my car and is certainly one of the best in his field. He was extremely knowledgeable and explained everything to me. You’re lucky to have such a professional mechanic working for you.
They were very busy, but he managed to maintain a good temperament and made the experience very good
I live in Fairport but the attention and service I receive at Canandaigua Vision is well worth the drive. Always a great experience
Harrison was very helpful. He took time with his customers to ensure they had a positive experience
Very professional timely service. Service tech explained everything and also was able to get my 15,000 mile service done.
I worked with Mark and he went above and beyond to address all my car's issues.