Customer Testimonials
Very helpful The job was done in a very good manner Would take my service there
Great job with oil change and tire rotation. I was very pleased. Keep it up!
Svc rep was very friendly and helpful and correctly activated my extended warranty details. Very pleased.
Very responsive and good at explaining issues Kind and helpful when I couldn't understand what was needed at first
Expedited service friendly. Understanding No 1 2 3 4 5 6 7 8 9 10
Kind courteous listened to our needs and concerns. No pressures to make choices Extremely helpful
It is always a pleasant experience when I visit this dealership for all my vehicle needs
Mark had everything ready when I walked in, he knew exactly what I needed done, and he provided me with a nice loaner for a few hours.
Vision is amazing, they make sure that what I ask for is done and makes aure I k ow everything they do.
They were quick to respond and get me in and took care of all my needs.
I definitely like having my car serviced at Vision Hyundai. The service department staff is easy to work with.
Their use of a video to show you exactly what's wrong with your car is great!
Great These guys are great- they sold me a lemon and whenever my car goes in the shop they give me a loaner- they also had to install a brand new engine- Awesome! Love driving life on the edge
He also supplied me with a quote for front bunker repair/fix - not included in the panel repair my Palisade was at Vision Hyundai for. He went out of his way to take care of me. Thank you
The Service Department was very busy. It shouldn't take 2 hours for a NYS Inspection! I wanted to ask them to check my drivers side rear tire, but I didn't have any more time to wait. And they are supposed to do a 100 point check of my vehicle including filling the tires with air, and that wasn't done either. I was quite disappointed, but I had another appointment to go to.
Fastest service yet The service was faster than the others and the service rep was so friendly
Excellent, professional and communicated clearly when reviewing what was completed with my car. He answered all my questions and I felt he put customer care first. Overall, very happy with the service
Oil change and tire rotation and running behind due to limited staff. Chad kept me updated throughout the process and urged me to review the video.?
The guy at the desk as very nice and helpful and I appreciated the video I received. I didn't have to wait too long either which was great.
The people at this dealership are very helpful. They very quick to get you in and taken care of.
They were so helpful and polite. They put me in a perfect car that I’m very satisfied with. I’ve had no problems. They’ve been very great to me every problem I’ve had they’ve taken care of immediately.
Super easy to work with, was able to fit me in to their schedule easily, very professional and kind.
After two attempts to have an intermittent noise diagnosed and repaired, Harrison Hicks listened to me and assured me they would figure it out. And they did. I am so pleased and appreciative of Harrison's commitment and follow through with my concern.
Is a great dealership. Always have excellent customer service and service is excellent. Everything was EXCELLENT.
I had been trying to get a very intermittent noise in my car diagnosed and fixed for over nine months. The noise never happened when service would drive it. Harrison Hicks, Assistant Manager in the service department listened to my concerns and assured me they would get to the bottom of the noise. And that is exactly what happened. Service identified something in the swaybar assembly that needed replacement. Everything that he described it would be affecting validated what I had been experiencing. Harrison explained in detail what they did and what to expect. I could not be more pleased. ... Read More DealerRater - Aug 31, 2026
Harrison by far was the best service advisor I have ever dealt with at Vision Hyuandai!!! 10 plus stars for Harrison!!!
The service advisor was very friendly and efficient. Our service was done in a timely manner and to our specifications.
Once everything was fixed, the experience was perfect. But I had to wait an extra hour after coming to pick up my car. The tires were not changed when I told the dealership I wanted two tires, so it was an extra long wait.
Above and beyond We ended up waiting 2 1/2 hours for an oil change and inspection due to wrong parts, but we were well compensated.
Very good service. 100% better now with new people. The two new guys were great.
Mark was incredible at getting me the right things for my car, and getting the car in the best condition as quick as possible. He was fantastic and treated us incredibly well!
Really like everyone at Vision especially Chad and Eddie. Always friendly employees and I enjoy coming to Vision for service.
Efficient checkin, work done in timely manor Oil change and 4 new tires took a couple hours.
It was great. Chad was very attentive, communivative, and thoughtful My car was well cared for and am convinced the service was thorough.
This is a top notch dealership! From the time I first came in, to my routine maintenance everyone has been so helpful, polite and knowledgeable.
Comfortable waiting area, great coffee! Was able to pull right into the garage and sign in with Mark.
Chad greeted me upon arrival. Went over the requested service. Gave me an approx time it would take and then let me know my vehicle was done and where it was parked. Visit went exactly as expected.
Excellent customer service. The maintenance work was done in a timely manner. Did the work as quoted. Very respectful at all times.
My first visit since I bought my car there last year. Will be going going back in late October for the first scheduled service.
They worked hard to help accommodate all that I needed. Respectful, quick, and hard working.
Chad explained everything to me over the phone and also shared a breakdown of the cost in an email. I am very grateful for Vision Hyundai for getting me right in and keeping me informed. Great experience all around.
Staff was pleasant. My car was done in a timely manner. The store was clean.
The service manager Chad was courteous and friendly during and after are service everything when well.
Quick, friendly and personable, very clean facility. No complaints! Comfortable waiting room, complimentary snacks a plus. Video from attendant of vehicle very cool!!!!!!!
Warranty repair to the infotainment system plus recalls. It took three visits but they stayed with it and finally diagnosed the problem and fixed it. They met us half way and gave us a loaner on the third visit since we live over an hour away and they needed to keep the car multiple days. They also emergency rushed the part to get the car fixed before we needed to drive it on a long trip. All of their efforts are very much appreciated.
Courteous, efficient and know what to do Wait time is manageable and waiting area is nice with coffee
Did a great job on a recall job on our 2017 Elantra. Our car was sent off to fix paint and gave us a courtesy car for over a week. Our car came back looking like new!
Getting a quick inspection appointment was easy and timely The service desk kept me well informed and mounted new NY plates for me.
A great experience overall. However, a $6.99 charge for towels/supplies used, for just a tire rotation and brake check.
Great people that are always friendly and helpful. Willing to go the extra mile to work with you on a good resolution.
Harrison Hicks changed my experience to very positive with his excellent customer service skills. My concerns were acknowledged. I was able to get an appointment. I now feel like Vision Hyundai is committed to resolving the issue.
This is the 4 th car we have bought there. Its because they are so helpful
Good communication on progress of repairs, nice loaner car provided. Very happy with the service.
There is no receptionist in the service area, I am handicapped, I had to look around for someone to help. Harrison was ery rude to me, left me standing and I had to search out Mark by myself. Why is there nobody to greet customers and take them 'in?'
Overall experience was good. Just took quite a bit longer than I'd expected Two hours
Everyone in the service department was very professional. They kept me up to date on the progress of my repair.
Oil change Fixed my door and answered transmission questions That is what I had do e that day
I had to come in without an appointment because of an emergency with my vehicle and they took excellent care of me
Friendly, Honest and Respectful Always goes above and beyond to answer and questions that I ask
Wait time wasn't long. Waiting room was nice and I enjoyed the coffee. Technicians are friendly and attentive.
Very helpful and explained everything even a video. Great customer service. Thanks for helping me out.
Chad did a great job taking the information that needed attention on the car and working with me during the day. You finished on time and the problems were fixed.
They are nice Communication not so good. They're a little willing to work with you
Timely, excellent communication and great work. Everyone there was friendly & professional. Thank you all.
Chad was amazing. He found the problem, a serious one. He inquired and researched my warranty that I wasn't even sure about. They fixed my car. Saved me a TON of money. I will NEVER take my beloved Kona anywhere else but Vision Hyundai of Canandaigua, NY. Chad's da man and all his staff too!
Always satisfied with the surface, information provided by the service department, they always follow my specific requests and turnaround time is very good.
I got clear explanations of my needs, and very prompt and courteous and helpful service. It was really very impressive customer service.
Harrison was very pleasant. He said my recall would take approximately an hour as my Tuscon actually had 2 recalls. I did wait a little over an hour. He then took time to bring my Tuscon from the lot to me.
Recall and repairs. Recall work preformed and 48,000 mile check list which needed brakes and work done.
The service department staff were all very nice, seemed to work well together and didn't push to do extra work.
Always a pleasure taking my car there for service, great all around experience Waiting area well maintained
Very prompt, helpful and over A+++ experience. Highly recommend. Very prompt, helpful and over all A+++ experience. Highly recommend. Will definitely be back for service and eventually another Hyundai vehicle.
Great job by Chad and Harrison on the service team. These guys are pros and good people! Thank fellas !!!
Nice people to work with Helpful, professional, friendly, and covered all my questions and concerns
First time having service on recall item, so far so good. Taken right into service dept. Quick.
I went in for a oil change in and out in no time we had some concerns the sales clerk was very honest with us told us we didn't need anyone done that everything was fine so thank you
Excellent service. Friendly staff Very convenient waiting area so I could get work done while waiting for my car
We had an issue with the seatbelt to recall on our 2025 Palisade. Harrison did a great job getting us in and getting the recall taken care of.
There was more waiting between stages than I would have liked, going between departments. Eddie was great helping with getting my existing Bluelink working as Colby was with another appointment when I finished with finance.
Recall by Hyundai, work done with a nice place to wait and coffee's Efficient and courteous
Great service and wonderful staff always a pleasure. Thanks Harrison and Chad and all the guys who work on my car. Also thanks to Edwin.
The service was good everything went smoothly and done in timely fashion. Everyone was very professional
Recall service performed quickly at no cost Service desk manager was competent and very professional
Happy so far. Our only issue was at the sale, not Eddie but the sales manager that day we felt misrepresented the extended warranty. He sold it as 'included' but when I came to sign papers a fee was involved. That was a key selling point for us.
The whole dealership has been awesome, especially the service department. The service department people are particularly helpful.
Friendly, didn't wait long and everyone in the waiting area were nice Like the service
The answering of the phone is poor. The way the video and the wording that is used...it's like everyone knows or uses the same working or terminology as garage talk. The phone updates or we will get back to you doesn't happen.
So pleasant, competent and prompt....FRIENDLY and FUNNY. Painless. You should open a dental clinic! LOL...GREAT EXPERIENCE. I left smiling. Great vibe. All the customers were happy and relaxed. This my preferred service center and dealer!
Simple in and out didn't have to wait too long and customer service was quick and helpful
Good timing and professional clean shop. Good appointment setting and good service delivery Have a great day
John and Dan dida Fantastic job today. Loved my experience getting a new car 😁
Was very informative, will be back tomorrow to test drive a beautiful blue Toyota
Eddie and the team at Vision Hyundai are amazing! Very friendly, helpful and full of great information that just makes the whole process of buying a car easier. We will definitely be purchasing future vehicles from them!
David & Chris were amazing. They took the time to let me shop since I am very picky. They also worked with me to find the best price.
Very good customer service. Scott did a great job taking a video to show me what was wrong with the car and how he was going to fix it.