Customer Testimonials
A great experience overall. However, a $6.99 charge for towels/supplies used, for just a tire rotation and brake check.
Great people that are always friendly and helpful. Willing to go the extra mile to work with you on a good resolution.
Harrison Hicks changed my experience to very positive with his excellent customer service skills. My concerns were acknowledged. I was able to get an appointment. I now feel like Vision Hyundai is committed to resolving the issue.
This is the 4 th car we have bought there. Its because they are so helpful
Good communication on progress of repairs, nice loaner car provided. Very happy with the service.
There is no receptionist in the service area, I am handicapped, I had to look around for someone to help. Harrison was ery rude to me, left me standing and I had to search out Mark by myself. Why is there nobody to greet customers and take them 'in?'
Overall experience was good. Just took quite a bit longer than I'd expected Two hours
Everyone in the service department was very professional. They kept me up to date on the progress of my repair.
Oil change Fixed my door and answered transmission questions That is what I had do e that day
I had to come in without an appointment because of an emergency with my vehicle and they took excellent care of me
Friendly, Honest and Respectful Always goes above and beyond to answer and questions that I ask
Wait time wasn't long. Waiting room was nice and I enjoyed the coffee. Technicians are friendly and attentive.
Very helpful and explained everything even a video. Great customer service. Thanks for helping me out.
Chad did a great job taking the information that needed attention on the car and working with me during the day. You finished on time and the problems were fixed.
They are nice Communication not so good. They're a little willing to work with you
Timely, excellent communication and great work. Everyone there was friendly & professional. Thank you all.
Chad was amazing. He found the problem, a serious one. He inquired and researched my warranty that I wasn't even sure about. They fixed my car. Saved me a TON of money. I will NEVER take my beloved Kona anywhere else but Vision Hyundai of Canandaigua, NY. Chad's da man and all his staff too!
Always satisfied with the surface, information provided by the service department, they always follow my specific requests and turnaround time is very good.
I got clear explanations of my needs, and very prompt and courteous and helpful service. It was really very impressive customer service.
Harrison was very pleasant. He said my recall would take approximately an hour as my Tuscon actually had 2 recalls. I did wait a little over an hour. He then took time to bring my Tuscon from the lot to me.
Recall and repairs. Recall work preformed and 48,000 mile check list which needed brakes and work done.
The service department staff were all very nice, seemed to work well together and didn't push to do extra work.
Always a pleasure taking my car there for service, great all around experience Waiting area well maintained
Very prompt, helpful and over A+++ experience. Highly recommend. Very prompt, helpful and over all A+++ experience. Highly recommend. Will definitely be back for service and eventually another Hyundai vehicle.
Great job by Chad and Harrison on the service team. These guys are pros and good people! Thank fellas !!!
Nice people to work with Helpful, professional, friendly, and covered all my questions and concerns
First time having service on recall item, so far so good. Taken right into service dept. Quick.
I went in for a oil change in and out in no time we had some concerns the sales clerk was very honest with us told us we didn't need anyone done that everything was fine so thank you
Excellent service. Friendly staff Very convenient waiting area so I could get work done while waiting for my car
We had an issue with the seatbelt to recall on our 2025 Palisade. Harrison did a great job getting us in and getting the recall taken care of.
There was more waiting between stages than I would have liked, going between departments. Eddie was great helping with getting my existing Bluelink working as Colby was with another appointment when I finished with finance.
Recall by Hyundai, work done with a nice place to wait and coffee's Efficient and courteous
Great service and wonderful staff always a pleasure. Thanks Harrison and Chad and all the guys who work on my car. Also thanks to Edwin.
The service was good everything went smoothly and done in timely fashion. Everyone was very professional
Recall service performed quickly at no cost Service desk manager was competent and very professional
Happy so far. Our only issue was at the sale, not Eddie but the sales manager that day we felt misrepresented the extended warranty. He sold it as 'included' but when I came to sign papers a fee was involved. That was a key selling point for us.
The whole dealership has been awesome, especially the service department. The service department people are particularly helpful.
Friendly, didn't wait long and everyone in the waiting area were nice Like the service
The answering of the phone is poor. The way the video and the wording that is used...it's like everyone knows or uses the same working or terminology as garage talk. The phone updates or we will get back to you doesn't happen.
So pleasant, competent and prompt....FRIENDLY and FUNNY. Painless. You should open a dental clinic! LOL...GREAT EXPERIENCE. I left smiling. Great vibe. All the customers were happy and relaxed. This my preferred service center and dealer!
Simple in and out didn't have to wait too long and customer service was quick and helpful
Good timing and professional clean shop. Good appointment setting and good service delivery Have a great day
This was a very friendly and efficient dealership with great customer service. I would recommend this dealership.
I went in for a free NYSI. I knew my brakes needed replacing so it wasn't a surprise it failed. The appointment included a multi-point inspection. The video I watched from the mechanic showed an oil leak i knew of but it wasn't mentioned on my paperwork. I was hoping for an estimate for repair and spoke to the advisor about it but it wasn't mentioned on my paperwork. That was my only concern.
Everyone was super nice and helpful. I just felt I needed a bit more help with negotiating and it didn’t seem like they negotiated much at all. This was my first time with any dealership so I do not know if this is normal.
They did exactly what they said and treated us well. I would certainly use them again.
Eddie was fantastic and I drove away with my dream car. Everyone was very friendly and helpful
There was a waxy substance in the engine compartment. It did not look normal Unidentifiable
The dealership was very responsive to my issue with the Elantra, especially dealing with the Christmas holiday and terrible weather.
Went for interior/exterior service (detailing). Quality of the work was quite good, I found it disappointing that approximately $2 worth of quarters that were in the driver's door were gone after the service was done.
They were wonderful They did what I asked for and more to help me! I was very pleased
Everyone is very pleasant and they get you in and out as fast as possible
Very polite and efficient. Super helpful and quick Knowledgeable, friendly, clean waiting area Super duper
My salesman,John Czapranski made my entire experience 100 percent wonderful. He was patient explaining all the cars I test drove,and went a ove and beyond explaining all of the features and use. Being older sometimes people get exasperated because technology is difficult to deal with as it changes quickly. John took all the time I needed to feel comfortable with my new Kona,and understand it's features. I will feel comfortable in the next few days calling for his support on any issues or stopping by the dealership. A huge thank you to John for his help and ... Read More DealerRater - Jun 15, 2026
I was very pleased that Chad could get my AC fixed under warranty. I know that my truck was passed the first 3 years, but Chad agreed to check it out with the Compressor would covered, it was. I'm very happy to have AC working again.
I have had 3 vehicals from Vision Hyundai in Canandaigua and Chad and the team in service have always been there when I've needed them. I've really only needed small items fixed or basic maintenence, but they've been quick and efficient. I've gotten clear explainations and advice so my vehical will last longer. I won't take my truck anywhere else. I can't thanks them enough.
Very helpful Harrison was very helpful with great customer service, would come back Would recommend
Harrison was amazing, he kept in contact with me and I felt like he really cared.
I needed my emergency brake fixed. Then I can have the car inspected. I thought I was going to have other things done as well, but no I don't. I am relived that all I need is the emergency brake done. It is still going to be a little pricey, but it needs the right stuff and the right knowledge.
The service rep was very pleasant and explained everything! Was very pleased with my experience!
Initially ran into issues with an appointment but Mark and his manager helped me out. Had parts reordered and Mark easily accommodated my hectic schedule over text. Appointment where I got issues resolved went very quickly and smoothly. Thanks guys
Easy to book appointment time. Finished reasonably as expected. Nice place to relax with coffee
Great communication. Awesome performance on the job. Done timely& efficiently. We love Hyundai Vision, yay!
John and Dan dida Fantastic job today. Loved my experience getting a new car 😁
Timely manner, professional Experience is good. I appreciated the video showing the work that needed to be done
Everyone was kind and courteous. Colby understood what I was looking for. He did not push me out of my budget.
Harrison was attentive and knowledgeable as to what was required on my Sonata Limited for the 25000 mile mark and handled a recall issue with an accurate estimate of wait time.
Very kind and prompt. Answered my questions and good service They deserve a raise because they are always professional and helpful
Everything went smoothly- reasonable time to complete work Waiting area was clean as was the bathroom
The guy at the desk was friendly and professional. He explained everything very well. It didn't take too long to get the car serviced.
Mark in the service department was great! Got my car in right away and returned to me on the same day. Outstanding service! Thanks Mark!
The best service hands down. From the manager to the writers. And technician are among the courteous I have ever delt with. Keep up the great work.
Service department is quite obviously understaffed and yet the personnel there are top notch. Patient, helpful and obviously working to give excellent customer service.
Went in for oil change and inspection. They sent video of wear on brakes and tires, then gave a complete estimate
Very pleasantly surprised at the efficient, friendly service when I took my car in for a recall.
I dropped my car off for service the day before for a 9 am appointment. It was supposed to take on hour. At 11 am I called to see if it was done. First I 'spoke' with the AI person. I asked for a live person. She connected me and i was told I was the next in line to speak with someone. I waited for 7 minutes. I hung up and called back. I waited for three more minutes. I hung up and drove to the dealership. I was about noon. My car was NOT ready. I was not happy. However, the ... Read More DealerRater - Jun 7, 2026
I always have a great experience with my dealership, excellent service and wonderful staff All around GREAT !!!
Never have any problems with oil changes. If there is a problem, let’s us know
excellence service, explained all options . Offered my friend refreshments. bought 2 new cars with Hyundai , 2019 Tuscan , no major problems Would recommend
Hyundai of Canandaigua is very prompt when it comes to sales and service. I like the music in the lobby. I also noticed the new paint. It looks awesome and clean.
Was very informative, will be back tomorrow to test drive a beautiful blue Toyota
Eddie and the team at Vision Hyundai are amazing! Very friendly, helpful and full of great information that just makes the whole process of buying a car easier. We will definitely be purchasing future vehicles from them!
David & Chris were amazing. They took the time to let me shop since I am very picky. They also worked with me to find the best price.
Very easy and friendly Very informative and not too much pressure. Made me feel comfortable.
Good work, nice people. The real people. I hate, with a passion, the AI phone system. Whatever the perceived cost savings, they are short term. The scheduling of work is very poor. Our car was dropped off Wednesday for an 8:00 AM appointment. The work was not started until after 4 PM. Ithica is 10 miles further from home, but may become our new dealer.
Very good Very good, easy and reliable. All the services were performed in a expected period and manner
Harrison has gone above and beyond for us. He has treated us with respect and has gone the extra mile in trying to get our car figured out.
Dealership team are all pleasant. When I walk in I'm greeted and the team is always pleasant to work with.
Harrison was very pleasant, knowledgeable and made the service call go wonderful. Scott did a great job serving my Kona
He was very kind, and was very patient with me as I didn't know much about buying/leasing cars, he helped me figure out the best option
I had a great salesman who helped me pick out my car- Colby he was wonderful.
Goes above and beyond for their customers Would recommend the dealership to anyone in the area.
Very good customer service. Scott did a great job taking a video to show me what was wrong with the car and how he was going to fix it.
David and Chris did a great job. They make sure you are fully happy
Seemed to be an excessive time for recall update 1 hr 45 minutes. Music in waiting area horrible. It was not relaxing or lowering stress. Made the wait seem longer . Personnel was friendly and courteous.